FAQ – Frequently Asked Questions

Help & Support

Frequently Asked Questions

Shipping from Spain đŸ‡Ș🇾 to Europe.

1) What are the delivery times?

We carefully ship all our packages from Spain đŸ‡Ș🇾.

  • E.U: 2 to 5 business days
  • Switzerland, U.K: 3 to 6 business days

A tracking number is sent to you by email as soon as your order leaves our warehouse.

Delivery times may vary slightly depending on the chosen carrier.
2) E.U Delivery Costs (Excluding Switzerland and U.K)Offers from €49

Find below all our shipping rates and options for the European Union:

Delivery Method Cart Amount Rate Lead Time
📩 Standard Pickup Point
(InPost / Mondial Relay) 		From €0.00 to €49.00
From €49.00 purchase		 €6.20
FREE 		3 to 5 days
⚡ Express Pickup Point
(SEUR +) 		From €0.00 to €49.00
From €49.00 purchase		 €8.90
FREE 		2 to 4 days
🏠 Standard Home Delivery
(Correos / SEUR Standard) 		From €0.00 to €79.00
From €79.00 purchase		 €9.90
€3.99 		3 to 5 days
🚀 Express Home Delivery
(DHL / UPS) 		All amounts €14.90 2 to 4 days
⚠ Important — Heavy Orders (Over 5 kg):
Our standard delivery profiles apply to packages with a maximum weight of 5 kg. If your cart exceeds this limit (especially when buying shower gels or family sizes in bulk), the order will be validated but an additional charge related to the actual weight of the package may be requested before shipping. For optimal delivery, we advise you to split your purchases into two separate carts or to contact our customer service at support@espanova-store.fr for a tailor-made solution.
3) Can I return a product?

You have 14 days after receipt to request a return.

Products must be unopened and in their original undamaged packaging.

For hygiene reasons, opened cosmetics cannot be returned.
4) Accepted payment methods

We accept Visa, Mastercard, Apple Pay, and Google Pay. All transactions are 100% secure.

Have another question?

Email us at support@espanova-store.fr

Response within 24 hours (excluding weekends)